Order Help + Care
Everything you need, care instructions, exchanges, and support, all in one place.
Care instructions
Long Sleeve Tops
Machine wash cold with similar colours, hang to dry, iron on low temperature. Do not dry clean, do not bleach.
Pants / Lightweight Jacket / Rashguards
Machine wash cold, tumble dry low. Do not dry clean, do not iron, do not bleach, no softeners.
Exchanges and returns
Need a different size or want to start a return? See our Exchanges and Returns page here.
If you’re unsure about sizing, email us first, we’re happy to help you choose the best option before you ship anything back.
Need help?
For anything at all, sizing, delivery issues, product questions, email us at orders@emberandray.com
To help us assist faster, please include:
- Your order number (if you have it)
- The item name (jacket, tops, pants, rashguard)
- A photo (if something arrived damaged)
We’ll take care of you.
Next time
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